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Cancellations & Refund Policy

Effective date: 1 January 2026

STYLE ADDICTION CHANGE OF MIND RETURN POLICY

You can return your purchase for an exchange or store credit within 30 days if you change your mind, provided the following conditions are met.

RETURN CONDITIONS

  • Items must be unworn, unwashed, and unused
  • the item is not a Final Sale item, or discounted by more than 20%
  • We do not accept returns or exchanges for change of mind on Final Sale items. Items discounted by 70% or more are considered Final Sale Items.
  • All original tags and labels must be attached
  • Items must be returned with original packaging (e.g., shoeboxes, protective cases, product sleeves)
  • Items must be in resellable condition, free from damage, wear, or scent
  • You must provide proof of purchase (order number, confirmation email, or store receipt)

NON-RETURNABLE ITEMS

The following items are not eligible for return due to hygiene or sale conditions:

  • Trees
  • Pots
  • Intimate apparel (including underwear and bodysuits)
  • Swimwear
  • Jewellery
  • Gift cards
  • Items marked as Final Sale

ADDITIONAL NOTES:

  • Refunds (where applicable) can only be issued to the original payment method
  • Footwear returns must include the original, undamaged shoebox. For online returns, the shoebox must be placed inside an outer satchel or box (shoeboxes must not be taped or marked)
  • If your order included a free gift (SA complimentary gift with item purchased) and you are requesting a refund, the gift must also be returned
  • If you are exchanging or receiving store credit, you’re welcome to keep the gift
  • Online purchases can be shipped to any Style Addiction store. Customers wishing to return an online purchase in-store must attend the store in person - mailed or couriered returns to stores will be refused and returned to the sender.
  • We do not facilitate the shipment of in-store purchases to our online returns facility. Any items purchased in-store must be returned in-store only.

Online Change of Mind Return Policy

In conjunction with the Style Addiction Change of Mind Return Policy, the following terms apply to online purchases:

Refunds

  • Refunds can only be processed via our online returns portal -HERE
  • If a refund is requested and a gift voucher was used, the refund will first be issued back to the gift voucher. If multiple payment methods were used in conjunction with a gift voucher, the gift voucher will be refunded first, and any remaining balance will then be returned to the additional payment method(s).
  • A $10.00 handling fee is automatically deducted from your refund or store credit when you submit a return via our returns portal.

    • If you are requesting an exchange, you will be required to pay the shipping fee during the return submission process.
  • Original shipping fees are non-refundable.
  • Online orders cannot be refunded in-store.
  • If an online order is exchanged in-store, the transaction is treated as an in-store purchase. Our in-store returns policy will apply to the exchanged item.

Exchanges

  • We can only facilitate size exchanges. We cannot process exchanges for a different product.
  • Exchange stock is not held, so we recommend placing a new order for the desired item and requesting a refund for the returned item.

Other Conditions

  • Customers are responsible for return postage costs unless otherwise stated.
  • Items must be returned in original condition with tags and packaging, and placed inside a protective satchel or outer box (e.g., shoeboxes must not be marked or taped).
  • If your requested size is out of stock when the return is received, store credit will be automatically issued for the item.

We reserve the right to decline any return that does not meet the return policy conditions outlined above.